Risk comes in many forms. The operational efficiency and reputation of a hotel can be threatened by something as headline-grabbing as a terrorist attack, or as seemingly mundane as a case of food poisoning. During this webinar, we will discuss the key drivers of risk and the main areas that are susceptible to threats. Additionally, we will present real life case studies and discuss the financial and social impact of each.
The travel and hospitality industry is faced with a variety of potential risks, including environmental, social and economic. Of the many challenges facing the travel and hospitality industry today, two hold the greatest potential impact on guest experience and profit; Risk and Sustainability.
To inform hospitality industry professionals about the issues of Risk in the hospitality sector and how it impacts the bottom line.
HX: Hospitality Experience – Property Assessment and Consulting Solutions
HX has been designed specifically for the hospitality industry to meet a variety of needs and provide solutions to many of the issues travel professionals face today. This comprehensive online program consists of four separate modules, each focusing on a specific area of concern, including risk management, sustainability, corporate social responsibility and quality of service experience.
Our HX webinar offers three levels of property assessment, dependent on your hotel’s ability to meet the requirements of each module. These milestones will showcase your commitment to your guests and can be displayed on your property, website and social media:
- HX Platinum logo: requires a score of 95+
- HX Gold logo: requires a score of 85 to 94
- HX Silver: requires a score of 65 to 84
Peter Hvidberg - Global Business Manager for Travel and Hospitality of SGS - In his current role, he has successfully set up the global service offering to the Travel & Hospitality Industry within SGS by consolidating and customising international standards that cover areas such as Safety, Security, Service, Sustainability and Training, with regards to inspection, verification, testing, certification and consultancy. His contributions to the robust performance of SGS’ global strategic unit for travel and hospitality stems from his more than two decades of broad international experience within hotels, Corporate Travel Industry, MICE and Technology.
Robert Hines - Business Development Manager, SGS - works with SGS in their North American division to help improve the performance and brand for today’s hospitality companies. He knows that every hotel company is exposed to many kinds of risk, that careful planning and management can help mitigate. By helping companies to identify these causes and solutions their customer experience can be enhanced their brand and improve their bottom line performance.
Cost: No charge
You will receive logistics after approval of registration. We hope to see you there!
The second half of the webinar series takes place on the 25 July 2018 at 15:00 GMT, with Moving Toward Sustainability: Future-proofing in the Hospitality Sector.
Wednesday, 27 June, 2018
3:00 pm GMT Summer Time
For further information, please contact:
Client Relationship Executive
+44 (0)1276 697634