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Customer service excellence assessor training from SGS – learn how to conduct internal assessments.

Our customer service excellence (CSE) assessor course is designed to enable participants to gain a through grounding in the CSE standard, conduct effective internal assessments and understand the principles of assessment, evidence review and verification.

This interactive course comprises of lectures and workshops in the principles and practices of internal assessment against an organisation's self assessment of the elements of the CSE standard.

Why Choose Customer Service Excellence Training from SGS?

On completion of this course, participants will be able to:

  • Gain a grounding of the principals of Customer Service Excellence and key government objectives
  • Conduct effective internal assessments
  • Understand the principles of assessment, evidence review and verification

Customer Service Excellence Assessor Training from SGS, a Global Leader

All our trainers are experts in their field and have been selected because they have hands-on, practical experience in their areas of expertise - often gained within SGS itself.

As a global leader in training services, we offer you unparalleled experience, resources and qualified/certified instructors to help deliver the training you need. Our blended learning experiences and accelerated learning techniques help you to achieve your training goals either for individuals or your workforce as a whole.

Contact us today to find out how training from SGS can support your business.