Customer Service Excellence (CSE) Certification

Enhance your internal and external customers’ experience through UKAS accredited Customer Service Excellence certification

Continuously improve your internal and external customers’ experience. Assess your own capability and set challenging targets in relation to customer focused service delivery, at the same time as implementing processes to identify areas and methods for improvement. The CSE standard is based on the following key principles of customer service:

  • Segmentation – who are your customers?
  • Customer insight – what do they need?
  • Customer journey mapping – how do you ensure their needs are met from beginning to end?
  • Access channels – how do they use your service?
  • Drivers of customer satisfaction – are your customers satisfied?

Complete the form to get your CSE Road Map.

Achieving Customer Service Excellence certification can help you:

  • Reduce costs
  • Improve customer satisfaction
  • Better equip staff and make them more customer focused when dealing with enquiries
  • Provide a simple solution to ensure customer needs and expectations are met accordingly
  • Increase customer retention
  • Benchmark your service against a national framework
  • Demonstrate excellence in your customer experience
  • Engage and re-focus staff
  • Improve complaints handling

Further benefits

Customer Service Excellence has been designed to benefit all organisations regardless of size or sector. Operating on three distinct levels:

  • A driver for continuous improvement
  • A skills development tool
  • An independent validation of achievement

About SGS

We are SGS – the world’s leading testing, inspection and certification company. We are recognised as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.


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