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Customer contact centre (CCC) quality management system lead auditor training from SGS – develop the skills and knowledge to conduct audits against EN 15838.

Our training course is designed to help you develop the relevant skills and knowledge to conduct CCC management system audits against the EN 15838 requirements. The principles of EN 15838 set out an explicit management system to audit, examine and continually improve systems.

Designed for active ISO 9001 and/or ISO 27001 lead auditors this course is presented in English and attendees should be proficient and at ease working with documents in the language.

This three day training course finishes with examinations. On successful completion of the exams trainees will receive their Lead Auditor certification from SGS, as the official certification body.

Why choose CCC quality management system lead auditor training from SGS?

Our courses are delivered by tutors who are CCC and EN 15838 experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning.

Contact SGS today to find out more about our EN 15838 CCC quality management system lead auditor training.