Shared Services – But What About Customer Service?
30 January 2017
The Shared Service model is being adopted by increasing number of public sector organisations and the financial and efficiency argument is often well made; but how can this benefit the service delivered to the customer?
Our webinar, entitled ‘Shared Services – But What About Customer Service?’ is a must watch if you are operating a Shared Service model or considering embarking upon one.
The webinar covers examples that can use used by all organisations that are on, or considering, a business improvement journey through a customer service culture, using real world examples.
It shows how implementing Customer Service Excellence (CSE) can develop an organisation’s customer focussed culture, taking its people on a journey from good to great.
Simon Pollock, Head of Shared Services at Surrey County Council, tells the story of Orbis and how their commitment to CSE has helped to raise the bar on customer satisfaction, decrease costs and instil a customer focussed culture that employees live and breathe.
The outcomes discussed prove what the most successful organisations know; if you have a great culture and great people who care about the customer experience you will have a great business. Hard Key Performance Indicators (KPI’s) are necessary for good business, however, to go to the next level, it is crucial to have an understanding your customers and how your actions affect their level of satisfaction.
Listen To The Webinar
Follow this link to view the webinar.
For more information on CSE please head to www.sgs.co.uk/CSE.
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.